Refund Policy

This Refund Policy explains how KiwiLock LLC ("KiwiLock") handles refunds related to publisher payouts and any paid products we may offer (such as premium unlock plans). It should be read with our Terms of Service.

Earnings credited to publisher accounts come from partner networks and are subject to hold periods, reversals, and fraud review. Once a payout has been marked paid and sent to your chosen method (PayPal, crypto, etc.), it is generally final and not refundable to KiwiLock by you.

If a network reverses a conversion after you were paid, we may deduct the corresponding amount from future earnings or request repayment.

Pending balances are not withdrawable until the hold period ends. Available balances may still be adjusted for fraud, invalid traffic, or network chargebacks before or after a payout request is approved.

If we reject a payout request, the amount returns to your withdrawable balance (unless withheld for investigation). Rejection is not a "refund" of a purchase; it is a return of funds that were never transferred out.

If we offer paid unlock or subscription products to visitors, refund eligibility will be stated at checkout. Unless required by law or stated otherwise at purchase, digital access fees are non-refundable once the unlock or billing period has begun.

Chargebacks filed in bad faith may result in account suspension and collection of fees.

For payout or billing questions, email support@kiwilock.com with your account email, relevant dates, and transaction details. We aim to respond within a few business days.